Terms and Conditions

  1. This website is owned and operated by SwiftMed. These terms of use apply to this website and any other interactive facilities or services used or accessed through this website. Your continued use of this website and the services provided through SwiftMed constitute your acceptance to these terms and conditions. If you do not agree with these Terms of Trade, then please do not use the site.

  2. Swiftmed reserves the right to modify the services it provides, the contents of the site and these Terms of Trade at any time without notice. It is your responsibility to make sure that you regularly review these Terms of Trade to satisfy yourself that you are still willing to use our services.

  3. You must be a New Zealand citizen, be resident or visiting New Zealand and be 18 years old or over to use our services. In some situations we can provide services to those with New Zealand Working Visas, and non-residents living in New Zealand. You must also have a current valid Government issued form of photographic identification such as a Passport, New Zealand Driver Licence or 18 Plus Card that can be visualised during a consultation if requested.

  4. The advice given through Swiftmed is provided by a New Zealand Registered Medical Practitioner (“Swiftmed Doctor”). They operate under a Code of Ethics which is the same code of ethics as a regular doctor would have if they were seeing a patient face to face.

  5. Swiftmed is not a pharmacy, it does not directly dispense medicines. The Swiftmed Doctor can however provide your nominated pharmacy with a script which will enable you to then secure your own medicines, or we can arrange delivery of those prescriptions directly to you from SwiftMed’s home delivery provider Unichem Cashel Pharmacy.

  6. Following consultation, Swiftmed will inform your nominated General Practitioner of the consultation and of the medications prescribed (if any). If however you either do not nominate a General Practitioner or you do not give us the authorisation to contact that General Practitioner it will be your responsibility to inform your existing General Practitioner of any medications your Swiftmed Doctor may have prescribed to you.

  7. Prior to the prescribing of some medications, your Swiftmed Doctor may require you to have your blood pressure checked. Swiftmed or the Swiftmed Doctor will advise you if this is a requirement prior to the issuing of any medication. The taking of your blood pressure will be your responsibility and can be done, for example at pharmacies or you can purchase a home blood pressure cuff suitable for home use.

  8. You agree that any product, medicine or medication that Swiftmed Doctors prescribe will be solely used for your own personal use and that you will not allow any other person to take, use or have access to that medication. You agree that if medication is provided or delivered to you that you will only take that medication in conjunction with any other medication that you have already disclosed to the Swiftmed Doctor prior to the issuing of the prescription. You agree that before taking any medication prescribed to you, you will read all information provided to you by the Swiftmed Doctor, the dispensing Pharmacist or by the manufacturer of the product and will follow that advice. If there is any conflict between the advice provided by the Swiftmed Doctor and the manufacturer of the product or the pharmacist you must contact the Swiftmed Doctor before taking the medication.

  9. If while taking medication you suffer any noticeable side effects that are causing you concern, you must re-book an appointment with the Swiftmed Doctor to allow that medical practitioner to monitor the effect of the medications prescribed to you, or you must see your usual General Practitioner for advice. For urgent care, in New Zealand dial 111 and ask for the ambulance.

  10. If during the course of your consultation with the Swiftmed doctor, transmission fails, your Swiftmed Doctor may contact you by telephone or some other method in order to complete the consultation. If the cause of the communication failure is technical, you may be contacted by a member of the Swiftmed support team to assist you with your reconnection.

  11. If you use our video facility, you must not attempt to record the consultation, whether visually or by audio or take screenshots or copies of images of that meeting. You must not abuse, intimidate or threaten those people using the facility or engage in behaviour which is pornographic, violent, discriminatory or otherwise offensive.  Swiftmed reserve the right to terminate any consultation if you fail to comply with these terms.

  12. In some circumstances, an online consultation will not be appropriate for your particular problem. Swiftmed reserves the right in their complete discretion to discontinue the provision of advice, or the prescribing or delivery of medication to you at any time.  Swiftmed may also withdraw, suspend or discontinue any of its services to you at any time without providing a reason to you.

  13. You agree that all information that you provide to the Swiftmed Doctor will be true and complete to the best of your knowledge, and that you will not intentionally omit to provide information that could reasonably be judged to be relevant to the Swiftmed Doctors in providing their services to you. This includes any allergic reactions, or previous medical experiences or treatments.

  14. Swiftmed will charge you for a consultation fee after completion of the medical consult. We also reserve the right to charge for failed appointments (if you are unable to be contacted within five minutes from the scheduled consultation time), or for appointments that are cancelled less than 48 hours before the appointment has been booked. If the consulting Swiftmed Doctor considers it appropriate or if they have not been able to carry out an effective consultation they may not charge a fee.

  15. As part of your registration with us, you are required to provide personal identifiable information. It is your responsibility to keep that information up to date with us so that it is complete and accurate at all times.

  16. You will not create more than one Swiftmed online account or register as a member under multiple identities or personas (whether false or not). You shall not use or impersonate another person while using the Swiftmed facility.  You cannot complete the questionnaires or have a consultation on behalf of anyone else other than yourself personally.

  17. You must take sole responsibility for the communications you make between yourself and the Swiftmed Doctor during the consultation. Swiftmed makes no warranties whether express or implied as to the content of that consultation.  Although doctor – patient consultations are private and protected by law, records will be kept of the consultation. Any telephone, email or televisual consultations may be recorded by Swiftmed for medical and legal reference. These records will be stored securely.

  18. Any emails or prescriptions are intended to be only read by the named recipient. They may contain information which is confidential, proprietary, or subject to legal privilege.  You acknowledge it is your responsibility to ensure that anybody that has access to your emails or prescriptions is authorised to do so. There may be confidential medical or personal information provided in those emails which you may not wish to share with third parties and it will be your responsibility to ensure that happens.

  19. Swiftmed stores its data and records in both paper and digital forms. Swiftmed has a legal obligation to protect all patient confidential data. However, in order for Swiftmed to provide its services, it must share some of the information you provide to them with other Swiftmed Doctors, health professionals, and non-medical staff who may themselves store some information about you on their own files.  This is the same procedure as any medical practitioner may need to do as part of a normal consultation and assessment of your condition. Swiftmed reserves the right to use some of the information it collects, to verify your identity, for legal compliance, for financial and statistical information, for law enforcement, to facilitate court proceedings, to ensure the safety of Swiftmed and its users, to enforce or apply its terms and conditions or to protect the property rights of Swiftmed. It might also use some information for internal research purposes, to maintain its website, as part of the payment protocols and for providing to you newsletters and promotions. Where Swiftmed uses third parties to undertake services, it will require that third party to undertake strict precautions to protect your information against unauthorised use or disclosure.  Wherever possible shared information will be de-personalised and kept to a minimum. Your rights are protected by the Code of Health and Disability Services Consumers Rights, the Health Information Privacy Code 1994 and you have at all times the right to obtain and correct any information that we hold about you. You can access our privacy policy here, or also contact the Office of the Privacy Commissioner on 0800 803 909 for more information.

  20. You agree that you will not share your user name and password with anyone. You acknowledge that you will take all reasonable steps to ensure that a third party does not gain access to your account and that your software and computer facilities are suitably protected from hazards by firewalls, antivirus software and other security applications. Due to the nature of the services provided, there are inherent risks in using  communication methods over the internet and as such we are unable to give a guarantee that the services we provide to you will not be intercepted by an unauthorised third party.

  21. The website and the services provided by Swiftmed may be interrupted from time to time or contain errors in the website, server, hardware or software. They cannot guarantee the services will be free from any viruses or other malware. Swiftmed will not be liable for any loss or damage resulting from the transmission of data through this website or by email.

  22. If Swiftmed have reason to believe that you have used another person’s payment card, bank account or payment details without their permission or knowledge, it may disclose information relating to the transaction to that other person, law enforcement agencies or their bank.

  23. Swiftmed does not warrant that any product description or advice contained within this website is necessarily accurate, current, reliable, complete or error free. This is particularly so where the information is provided to Swiftmed by third parties. Any other websites or links that Swiftmed provide to you it does not endorse or approve and has no responsibility for the content of. They are provided for your information only.

  24. Swiftmed has no liability for any lack of performance, unavailability or failure of its services, the website or for any failure of Swiftmed to comply with these terms and conditions where they arise from any cause beyond the reasonable control of Swiftmed.

  25. To the maximum extent possible and applicable by the laws of New Zealand, under no circumstances will Swiftmed or a Swiftmed Doctor be held liable, for any implied warranties, conditions or terms, and will not be liable for any loss or damage (whether foreseen or unforeseen) relating to loss of emotional wellbeing, loss of data, loss of revenue or anticipated profits or savings, loss of business, loss of opportunity, loss of goodwill, or injury to reputation. Swiftmed will not be held liable for losses suffered to third parties or any direct or indirect general, consequential, special or exemplary damages arising from the services provided to you regardless of the form of action.

  26. In return for you using this site, you agree to release Swiftmed from any claims that you may have now or later against Swiftmed and will at all times in the future indemnify them against all proceedings, actions, claims or demands made by any person whether for personal injury, (including death and disability) or otherwise and whether occasioned by negligence, breach of a statutory duty, tort, equity, breach of contract or otherwise suffered as a result of or in connection with you using this website and facility.

  27. All prices are shown in New Zealand dollars and inclusive of GST where applicable. We protect your credit and debit card information during transmission by using the SSL protocol, which encrypts your information when transmitted over the internet.

  28. This site and the information contained within it are the property of Swiftmed or its suppliers. All Swiftmed’s information and data is protected by the laws of copyright, trademark and other intellectual property rights. The compilation, organisation or display of the content of this site, the software and the design are the exclusive property of Swiftmed.

  29. If any of these terms and conditions are deemed to be illegal, invalid or otherwise unenforceable, then to the maximum extent permissible the provision which is considered illegal, invalid or unenforceable shall be firstly redacted to the level where it is no longer illegal, invalid or unenforceable or, if that can not be achieved, severed and deleted from these Terms and Conditions, but the remaining Terms and Conditions shall survive and remain in full force and effect.

  30. These Terms and Conditions are governed by and to be construed in accordance with the laws of New Zealand and you irrevocably submit to the exclusive jurisdiction of the Courts of New Zealand.

  31. If you have any queries or complaints, please use the Contact Us feature.